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Before you order
Frequently Asked Questions
Quick answers for Game Credits and Premium Subscriptions, whether you order here or ask us through chat.
What's the difference between ordering on the website and through chat?
The website lets you browse listed offers, enter your details, and follow its checkout instructions yourself. Chat orders are handled with our team for questions, special requests, or offers that may not be listed online. Follow the confirmation and payment instructions for the channel you used.
How do I order Game Credits?
Choose the game and correct region, pick your item, then enter the requested in-game details such as User ID and Zone or Server ID. Check everything in the order summary before continuing to payment.
How do I order Premium Subscriptions?
Choose a service, then read the specific plan, duration, access type, and notes carefully. Provide only the details requested for that offer and follow its checkout steps. Shared, private, and invitation-based plans can have different conditions.
Do invitation-based premium plans need an email?
Some “Via Invite” plans require an email address so an invitation can be sent. Check your selected offer's instructions and provide the requested email when prompted. Do not send one-time verification codes to anyone who contacts you unexpectedly.
What should I double-check before paying?
Confirm the game region, User ID, Server ID, item quantity, or premium plan and duration. Wrong account information or an incorrect plan may be difficult to change once processing begins.
How will I know if my website order went through?
Follow the confirmation and order-status instructions shown after checkout, and keep your order reference and payment receipt. If you ordered through chat, keep your chat confirmation instead so our team can locate it.
How long does fulfillment take?
It depends on the game, subscription, supplier availability, and the selected offer. Check any timing notes on the product page; if you need an update, contact us with your order reference.
Can I correct details or ask about a payment issue?
Message our support team as soon as possible with your order reference and a description of the concern. Changes, cancellations, or refunds depend on the order's processing status and the applicable offer terms; they cannot be guaranteed.
Where can I check an MLBB event preorder?
Use the Preorder Tracker button near the top of this homepage. It's for applicable MLBB event preorders, not a replacement for the order details of other purchases.
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